Shipping & Returns
Shipping Information 📬🌎
At Sunrise Couture, we aim to deliver your favorite fashion pieces to you as quickly and efficiently as possible. Here's everything you need to know about our shipping process:
Domestic Shipping (USA) 🇺🇸
- Delivery Time: 3 to 5 business days 🕒
- Shipping Cost: Calculated at checkout based on your location and order size
International Shipping 🌍✈️
- Delivery Time: 7 to 15 business days 🕒
- Shipping Cost: Calculated at checkout based on your location and order size
Note: Delivery times may vary slightly depending on customs and local postal services. We appreciate your patience and understanding.
Order Tracking 📦🔍
Once your order is shipped, you will receive a confirmation email with your tracking number. Use this number to track your package and stay updated on its journey to your doorstep.
Returns & Exchanges 🔄💌
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return or exchange it following these steps:
Return Policy 📜
- Timeframe: Returns must be initiated within 30 days of receiving your order 📅
- Condition: Items must be unused, unwashed, and in their original condition with tags attached 🏷️
- Non-Returnable Items: Sale items and gift cards are final sale and cannot be returned or exchanged 🚫
How to Return 📬
- Contact Us: Email us at support@sunrisecouture.com with your order number and reason for return 📧
- Prepare Your Package: Include the original packing slip and securely pack your items 📦
- Ship It Back: We will provide you with a return shipping label. Drop off your package at the nearest postal service 📮
Exchanges 🔄
If you wish to exchange an item for a different size or color, please follow the same steps as returns. Note that exchanges are subject to availability. If the desired item is out of stock, we will process a refund instead.
Refunds 💳
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Need Help? 🤔
For any questions or concerns, don't hesitate to reach out to our customer support team at support@sunrisecouture.com. We're here to help and ensure you have the best shopping experience with Sunrise Couture! 💖