Shipping & Returns
Shipping Information ๐ฌ๐
At Sunrise Couture, we aim to deliver your favorite fashion pieces to you as quickly and efficiently as possible. Here's everything you need to know about our shipping process:
Domestic Shipping (USA) ๐บ๐ธ
- Delivery Time: 3 to 5 business days ๐
- Shipping Cost: Calculated at checkout based on your location and order size
International Shipping ๐โ๏ธ
- Delivery Time: 7 to 15 business days ๐
- Shipping Cost: Calculated at checkout based on your location and order size
Note: Delivery times may vary slightly depending on customs and local postal services. We appreciate your patience and understanding.
Order Tracking ๐ฆ๐
Once your order is shipped, you will receive a confirmation email with your tracking number. Use this number to track your package and stay updated on its journey to your doorstep.
Returns & Exchanges ๐๐
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return or exchange it following these steps:
Return Policy ๐
- Timeframe: Returns must be initiated within 30 days of receiving your order ๐
- Condition: Items must be unused, unwashed, and in their original condition with tags attached ๐ท๏ธ
- Non-Returnable Items: Sale items and gift cards are final sale and cannot be returned or exchanged ๐ซ
How to Return ๐ฌ
- Contact Us: Email us at support@sunrisecouture.com with your order number and reason for return ๐ง
- Prepare Your Package: Include the original packing slip and securely pack your items ๐ฆ
- Ship It Back: We will provide you with a return shipping label. Drop off your package at the nearest postal service ๐ฎ
Exchanges ๐
If you wish to exchange an item for a different size or color, please follow the same steps as returns. Note that exchanges are subject to availability. If the desired item is out of stock, we will process a refund instead.
Refunds ๐ณ
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Need Help? ๐ค
For any questions or concerns, don't hesitate to reach out to our customer support team at support@sunrisecouture.com. We're here to help and ensure you have the best shopping experience with Sunrise Couture! ๐