FAQs
Welcome to the Sunrise Couture Frequently Asked Questions section! Here you'll find answers to the most common questions about our policies, products, and services. If you can't find what you're looking for, feel free to contact us. 🌞✨
1. How do I place an order? 🛍️
It's easy! Browse our store, add your favorite items to the cart, and follow the checkout instructions. If you need help, our support team is here to assist you. 🛒💻
2. What payment methods do you accept? 💳
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal payments. Your information is secure with us! 🔒
3. How long does shipping take? 🚚
- Domestic (USA): 3 to 5 business days 🇺🇸
- International: 7 to 15 business days 🌍
4. How can I track my order? 📦
Once your order has shipped, you will receive an email with your tracking number. Use this number on the carrier's website to track your package. 🔍📬
5. What is your return policy? 🔄
We accept returns within 30 days of receiving your order. Items must be unused, unwashed, and in their original condition with tags attached. Please refer to our "Shipping & Returns" page for more details. 📅🏷️
6. Can I exchange an item? 🔁
Yes, you can exchange an item for a different size or color by following the same process as returns. Note that exchanges are subject to product availability. 👗🌈
7. Do you offer gift cards? 🎁
Yes! Our gift cards are the perfect present for any fashion lover. They are available in various denominations and can be purchased directly from our online store. 🎀💌
8. How can I contact customer service? 📞
You can reach us by sending an email to support@sunrisecouture.com. Our support team is available to help with any questions or concerns you may have. 📧💬
9. Does Sunrise Couture offer discounts or promotions? 💸
Yes! Join our mailing list to receive the latest news, exclusive offers, and special promotions. Don't miss our sales and special events! 📬✨
10. How can I make sure I'm ordering the right size? 📏
Check our size guide available on each product page to find the size that best fits you. If you have any doubts, our support team is happy to assist you. 📐👗